Refund policy

Return Policy - Naturelle With Love

At Naturelle With Love, your satisfaction is our priority. Here's the lowdown on our return policy:

Return Window: You've got a 14-day window from the day you receive your Naturelle With Love order to make a return. We hope you love your purchase, but if something doesn't quite vibe, we're here to help.

Return Process: To kick off a return, reach out to us at nellyoffice@icantoo.us. Kindly note that returns are only accepted within the 14-day period.

Customer Responsible for Return Shipping: When it comes to return shipping, the ball's in your court. Make sure to send it our way using a shipping method that works for you.

Restocking Fee: We want to keep things transparent. A 5% restocking fee will apply to all returns. This fee helps us cover the necessary handling and processing costs.

No Final Sale Items: Sorry, but no returns on final sale items. We hope you understand!

Refund Process: Once we receive and inspect your return, we'll get in touch to let you know if the refund is a green light. If all looks good, we'll automatically process the refund to your original payment method within 10 business days.

Questions or Concerns: We're here to make sure you have a smooth experience. If you have any questions or concerns, don't hesitate to contact us at nellyoffice@icantoo.us. We're always ready to help!